Through entitlement verification services your customers are assured of getting access to the right resources in a timely manner. These services also help drive renewals & increase support revenue.
Multi-tier (L1/L2/L3) Tech Support
From front line to advanced/backline support we ensure your customer needs are addressed as per the technical complexity and business impact. All the teams collaborate to ensure seamless experience for customers while focusing on their core specialties.
Our methodical customer escalation management process and the structured escalation matrix ensure your customers voice is heard and the grievances are resolved in a timely manner. We mobilize the right resources, drive a sense of urgency & ensure proper stakeholder communication while resolving customer complaints to their satisfaction.
Our field engineers can work with your customers on a variety of issues relating to configuration, performance & stability in a reactive or proactive manner. This team can also ensure transfer of hands-on knowledge and share recommendations for better ROI.